Returns & Exchanges

Free shipping for standard order over $70

Can I cancel an order?

In order to get your order delivered to you soon, we print the orders same day. As long as your order has not been processed, we can cancel it and refund your amount. Please get in touch with our customer support team to cancel your order. The refund will be initiated in the form of the voucher that will be emailed to you immediately. However, the cancellation of orders will be done only if they are respected to below-listed terms and conditions:
You are requested to immediately email at [email protected] or call at 8871646246 along with your order number for any cancellations to be made.
Your orders can also be cancelled if thealfaq team finds your payments have not been received. Check below for further details:
Non-receipt of Payment- In case the payment for the order is not made thealfaq will automatically cancel the order. An email notification is sent to you when we cancel the order.

Can I return the products that I have received?

Sorry, but we do not entertain any return or exchange.

Can I modify my order after placing it?

No. You cannot make any changes to the design after placing the order. We understand that in cases, you may want to alter the quantity of a product in your placed order. You may even require having your shipping address updated. These changes are allowed till we have begun processing your order. For such requests, please get in touch with Customer Care immediately along with your order number.

When will I receive my refund for a cancelled order?

We cancel your order as soon as the request is generated and the refund process is initiated within 72 hours.It further takes 5-7 working days for the amount to be credited to your account. Please note if the payment is made via Credit Card, it might take 20-22 working days for the credited amount to reflect in your account details.

If I return a product on my own do I get back the shipping charges?

Once you incur courier charges please email us the scanned copy of the receipt within 10 days of the return. We will refund your courier charges up to a maximum of Rs 100. If you are unable to send the scanned copy of the receipt within 10 days of the return request, we will refund you a flat Rs 100 against the courier charges. Refunds for courier charges are always in the mode of thealfaq vouchers which can be redeemed on your future purchase.

What if the product that I received has faulty parts or is damaged?

We take special care to deliver your products in the excellent condition. However, you can if you receive any product in unusable condition, you can contact our customer care and they will do the needful.

Can I also return a product which was found faulty upon use?

Please contact our Customer Care and report the issue.We shall be happy to facilitate the resolution for the same.
for further assistance on cancellation and returns please read our return policy

Return Policy:

We at thealfaq strive to provide the best possible experience while you shop with us online. There is no option to return orders as the goods are customized according to your specific needs and designs, and are non-usable by anyone else.

However, if at all there is a Manufacturing defect, complete assistance would be given to you for correcting the same.

For any other queries, all you need is to drop a call at 8871646246 or you can drop an email at [email protected]

Cancellation Policy:

In order to get your order delivered to you soon, we process the orders same day. As long as your order has not been processed, we can cancel it and refund your amount.

Please get in touch with our customer support team on below-mentioned email or phone number to cancel your order.

  • You are requested to immediately email at [email protected] or call at 8871646246 along with your order number for any cancellations to be made.

Your orders can also be canceled if Thrill team finds your payments have not been received. Check below for further details:

  • Non-receipt of Payment- In case the payment for the order is not made thealfaq will automatically cancel the order. An email notification is sent to you when we cancel the order.

 

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